Frequently Asked Questions

FAQ

How can we help you?

Application

How do I start my application for my Criminal Record Check?

To begin please click the green ‘start now’ button on our homepage https://www.instantrecordcheck.ca/  Alternatively, you can also begin by creating an account.

How long does it take to receive my Criminal Record Check?

Our criminal record checks can take as little as 15 minutes to as long as 24 hours to process. Once your identity is verified, our automated system usually takes as little as a few hours to email you your report. However, times may vary based on the volume of applications submitted. Please allow 24 hours before contacting us.

What information is required to get my Criminal Record Check?

To get your criminal record check through Instant Record Check, you will need to provide your personal information including name, phone number, birth date, current and past addresses, and if you have previously been convicted of a crime. You will then need to verify your ID by uploading one piece of government-issued ID.

Can I get a Criminal Record Check while living in a different country?

Yes, you can receive a Canadian Criminal Record check while living in a different country.

Where does Instant Record Check get the information for my Criminal Record Check?

We have an agreement with the Canadian Police Information Centre (CPIC) and interface directly into their database using secure AES 256-bit encryption.

What does an “Incomplete” status mean, after submitting my application?

An “Incomplete” Status means that part of your application could not be submitted. Please wait a few hours to see if that status changes as sometimes ID verification takes longer than usual. Next, please check to ensure the payment has gone through. If the payment has gone through then your ID could not be verified due to a variety of different reasons. Please click the blue “continue” button on your dashboard to verify your ID again. Usually the issue has occurred with blurry or “unreadable” documents. If possible, please use a mobile device to submit your documents again.

Where do I go to authenticate the Criminal Record Check Document?

On the result pdf, please view the second page that is attached. The Second page provides all the information needed to ensure the document is authentic. Going to the authentication page, https://www.instantrecordcheck.ca/authenticate, will allow you to input the serial number provided on the original document. It will then automatically download the document again. From here you can view and ensure that the document you received is the same as the document in our system. This ensures that no documents can be tampered with.

Does my Criminal Record Check Expire?

Your Criminal Record Check includes the date it was created and is valid as of that date. Each organization determines its own threshold for how long they consider a CRC to be “valid.” While most organizations recognize a CRC to be valid if it is less than three months old, some may ask for a new one based on the specific reason for its use.

Criminal Record Check

What type of Criminal Record Check will I receive?

We offer name-based Criminal Record Checks. This is different from other types of criminal record checks such as vulnerable sector checks or certified criminal record checks. To add these types of Criminal Record Checks please visit your local police station in person.

What information is included in the Criminal Record Check?

The information contained in our checks is provided by the Canadian Police Information Centre (CPIC) based on the name and date of birth of each applicant. These may indicate the existence of criminal convictions for which a pardon or record suspension has not been granted. The report will also include any criminal history disclosed by the individual.

Are pre-employment Criminal Record Checks common?

Yes. Almost 80% of employers require pre-employment background checks on candidates, including Criminal Record Checks. These checks relate to personal information and should always comply with Canada’s privacy laws and regulations.

How up-to-date is the Criminal Record Check?

Your Criminal Record Check reflects your criminal record at the time of the search. Information is submitted by each jurisdiction, resulting in a possible delay before being available to the Canadian Police Information Centre.

Can I do a background check on someone else?

No, we do not offer this service. We are only able to provide a criminal record check on the individual that fills out the application and verifies their identity.

ID Verification

Why do I need to verify my identity?

It is illegal for an individual to request a Criminal Record Check on behalf of or in the name of another person. Instant Record Check provides everything you need to verify your identity using Government-issued documentation and physical ID verification.

Payment and Refunds

What is the refund policy for Criminal Record Checks?

If you have not received your criminal record check in 24 hours or less, after ID verification, we will provide you with a refund. Refund requests must be submitted to support@instantrecordcheck.ca within 30 days of submitting your application.  We do not offer refunds for any other reasons. For example, refunds will not be issued if: Your employer does not accept third-party criminal record checks. You received an 'Incomplete' response because you made an error entering your personal information and/or your criminal record declaration. You require a different type of criminal record check other than the one we provide. For these reasons, we suggest checking with your employer to ensure that third-party criminal record checks are acceptable before purchasing. Kindly also make sure you enter your most accurate information and confirm the type of criminal record check you require before submitting your application. 

What form of payment does Instant Record Check accept?

Payment can be made online using your Mastercard and Visa credit/debit cards.

Troubleshooting

Verifying your ID

If you are having difficulty verifying your ID please follow these steps below: 

  1. Ensure the area you are taking the photos in has ample lighting.
  2. Switch your device, as some devices may have a better camera than others. For example, switching from a desktop computer to a mobile device.
  3. Make sure your ID is placed within the on screen borders. 
  4. Make sure your face is lined up in the on screen oval and follow any directions provided.
  5. Clean off the camera on your device to ensure that you are getting a clear photo.

Failed Submission Error

This indicates that your submission was unsuccessful. Typically, this means that your ID could not be verified and you will need to resubmit your ID to be verified before your application can be processed. Please contact a member of the support team, if you are unsure as to why your ID could not be verified. Some reasons as to why your ID could not be verified include: blurry/unclear photos, taking the photo too far away from your ID, taking photos in an area with dark lighting or taking the photos with other individuals or other documents in the frame. Please be sure to follow all instructions when taking the photos required for ID verification.

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