Refunds are only offered for the following two scenarios:
- You have not received your criminal record check after 24 hours. We guarantee that all criminal record checks will be completed within 15 minutes or up to 24 hours latest form the time of submission.
- You have made payment and have not submitted your application to one of our police department partners.
Refund requests must be submitted to firstname.lastname@example.org within 30 days of submitting your application.
We do not offer refunds for any other reasons.
For example, refunds will NOT be issued if:
- Your employer does not accept third-party criminal record checks (please check before submitting your application).
- You received an ‘Incomplete’ response because you made an error entering your personal information and/or your criminal record declaration.
- You require a different type of criminal record check other than the one we provide (ex. Vulnerable Sector Check).
For these reasons, we suggest checking with your employer to ensure that third-party criminal record checks are acceptable before purchasing. Kindly also make sure you enter your most accurate information and confirm the type of criminal record check you require before submitting your application.