I’m having issues verifying my ID, what do I do?

If you are having difficulty verifying your ID please follow these steps below: 

  1. Ensure the area you are taking the photos in has ample lighting.
  2. Switch your device, as some devices may have a better camera than others. For example, switching from a desktop computer to a mobile device.
  3. Make sure your ID is placed within the on screen borders. 
  4. Make sure your face is lined up in the on screen oval and follow any directions provided.
  5. Clean off the camera on your device to ensure that you are getting a clear photo.