If you are having difficulty verifying your ID please follow these steps below:
- Ensure the area you are taking the photos in has ample lighting.
- Switch your device, as some devices may have a better camera than others. For example, switching from a desktop computer to a mobile device.
- Make sure your ID is placed within the on screen borders.
- Make sure your face is lined up in the on screen oval and follow any directions provided.
- Clean off the camera on your device to ensure that you are getting a clear photo.