An “Incomplete” Status means that part of your application could not be submitted. Please wait a few hours to see if that status changes as sometimes ID verification takes longer than usual. Next, please check to ensure the payment has gone through. If the payment has gone through then your ID could not be verified due to a variety of different reasons. Please click the blue “continue” button on your dashboard to verify your ID again. Usually the issue has occurred with blurry or “unreadable” documents. If possible, please use a mobile device to submit your documents again.
